![]() ![]() She's friendly and good at what she does. Almost put me to sleep! Ask for Katelyn, seriously I will be requesting her all the time. I loved how she wanted to make sure I wasn't hurting anywhere. She's very considerate and pays a great deal to details. Visit #3 Lastly, my visit yesterday left me feeling 50/50 about this place. But maybe that was because I requested hand filing. ![]() Also, the nail surfaces were uneven and cuticles were not cleanly done. Again, almond shape was not something he was used to. But the only cons were that I got charged extra for a nail shaping and I didnt think it resembled the shape I wanted. He's very gentle and respected my decision not wanting to use the drill so much. I forgot what the other issue was but I came back to the shop and David fixed it up. I did show her pictures and she did do a good job with it. I just had a hard time with my tech because she wasn't too familiar with an "almond" shape nail. Visit #1The first time actually wasn't bad. I've done Dip manicures in all the visits. I think for now I will rate Rock Star with 3 stars because of my past 3 experiences. I felt the customer service at Rock Star Nails was lacking. In general, nail salons have so much competition that customer service really needs to be a priority. I may return, as I felt most of the issues were with this particular employee, rather than the salon itself. (She just put another layer of nail polish on the other, whereas elsewhere they would remove the polish and repaint the entire nail. (AND I TIPPED OVER 20%) Finally the greeter did help me, but only after I ruined two nails, only one of which she sufficiently fixed. She wouldn't help me, ignored when I called her by name and caused me to ruin two nails doing it myself. Typically, this is something all manicurists have done for me. I went to dry my nails and needed assistance to pull my leggings down and put on my boots, as my nails were still fresh. In fact, as compared to other suburban salons, she was the least friendly manicurist and was not eager to be there. The woman who performed my services seemed very unhappy and was not communicative or friendly. The Bad: I walked in and was not given any instruction to fill out the sheet they pass on when doing your service, also the greeter was on the phone and did not acknowledge me at all. My manicure held up well (except one ruined nail) and pedicure looks great. The ambiance is nice, with brand new pedicure chairs, chandeliers and complimentary beverages. Have an experience or thoughts to share? We would love to hear from you on our Facebook page.The Good: I liked the service at Rock Star Nails and have no complaints about my pedicure, though the massage was only about two minutes long. We want you to feel relaxed, be pampered, and have the best looking nails around town.Ĭall us to schedule an appointment today. ![]() Our spa also includes eight ventilated manicure tables, three Larco shoe shape youth “Happy Bear” pedicure spas, free WiFi, four flat panel TV screens with cable programming, and a private wax suite. Each chair has a Tru-Touch™ Shiatsu Massage system with hand held controls including recline and sliding seat functions, foldable armrests, and manicure trays with cup holders. We offer 23 Lexor leather cushioned pedicure chairs. We offer extended hours and are open 7 days a week for your convenience. Gift cards and party services are also available. We utilize organic and premium products to support the health and beauty of your hands, feet, and body. All services include complimentary snacks, bottled water, soft drinks and wine. We are a full service nail spa offering manicures, pedicures, waxing, lash services, and the very latest in nail application and polish techniques. Genuine passion for guest care and uniquely skilled staff members combine to provide a memorable experience for each guest. Our spa has a relaxing, spacious, and calming atmosphere featuring special lighting, soft music, elegant décor, and luscious textiles. Our mission is to provide exquisite nail spa services in a caring, upscale, and professional environment.
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